FAQs

Last updated: October 09, 2021

Do I need an account to place an order?

No, all you need is an email address. We recommend that you register for an account so orders can be stored. Account holders also have full access to the members area and Wishlist.

How will I know if you have received my order?

Once you’ve checked out, we will send you an email to acknowledge we’ve received your order (don’t forget to check your junk mail!)

How much will I be charged for shipping?

We offer free of charge shipping for all domestic and international orders.

I can’t find my shipping destination?

We are working hard to ship to all locations, but if you can't find your shipping country, please get in touch. Please remember to include your order details along with the required shipping destination. Where possible a member of our logistics team will endeavour to find the most suitable shipping method.

How much are the custom duties and taxes for my order?

For all other customers, the import duty is not included in the online listed price. As a customer you will be responsible for import duties/taxes incurred in the destination country/region, and there may be a chance this will occur when you come to pick up your order (or even at a later date, depending on the customs authority). As the recipient, you'll need to instead pay these directly to our carrier to release your order from customs upon arrival.

Can I return my order?

Please contact us at customercare@f-i-n-c-h.com and one of our team members will help you with this. Allow 24-48 hours to hear from our team. For all questions related to shipping, returns, and exchanges, please refer to our policy page.

Can I exchange my item?

If you would like to exchange an item, you will need to return the original item and then place a new order. You will receive a refund for the original item, excluding the original cost of shipping in accordance with our Returns Policy.

I didn't receive my invoice with my order. Where can I find it?

We're creating a more sustainable shopping experience. To reduce waste, invoices have been removed from FINCH orders. Please contact us at customercare@f-i-n-c-h.com for your digital invoice.

When will I receive my item and how can I track delivery?

Once your order is confirmed, we'll dispatch it within 2 business days. Delivery takes 2-7 business days, depending on your location and chosen shipping method. Tracking information and an estimated delivery date will be provided.

I have forgotten my password: what should I do?

Simply click the 'Forgot password?’ button and enter your email address. You’ll then receive an email to with a temporary password which you can reset.

What is the best way to reach a FINCH team member? 

Please email us at customercare@f-i-n-c-h.com or complete our contact form. This is the fastest way to reach us and one of our team members will get in touch with you within 48 hours.